Privacy and Cookie Policy

Privacy Policy

The Dock Shoppe is an independent business with one retail location on the Toronto harbourfront. We use our website to enable customers to browse our products and make purchases without coming into the store. We are completely committed to the privacy of all our customers. If you make a purchase through our website, this is how your information is used:

What we gather

You can browse our site without telling us who you are or giving us any personal information. If and when you decide to make a purchase, we require shipping and billing information, your phone number, and your email address in order to complete the transaction. Your order arrives in our store as an encrypted email. Your shipping and billing information is then added to our secure off-line database. We do not collect or purchase information about you from other companies or information sources. If we find there is a problem with your shipping address, we may consult public sources to verify our data. Usually we will contact you directly to obtain the correct information.

How we use the information

The information you submit is used to complete and ship your order. Credit card transactions are completed in our store, using the same direct-to-bank validation process we use for our walk-in customers. Unless you direct us otherwise, we will keep your data on file. We will use this data to verify information attached to future orders and to mail you a copy of our newsletter (if you requested it). Your email address is used only for correspondence related to your order and to send our email newsletter if requested. We may use your information during our own review processes to improve our web site, our service, or our product selection.

Disclosure of information

We do not share the information you entrust to us with any other branches, corporate affiliates, third parties, or suppliers. We do not sell, rent, or lend our mailing list. We may provide printed mailing labels to a separate company to do a mailing on our behalf.

Why register?

By registering at thedockshoppe.com, you allow us to save your contact and shipping information on our secure web server. Once registered, you won’t need to re-enter your information on subsequent orders. Your credit card number is not stored on our web server, it must be entered each time you checkout.

Changing your information

Once registered, you will be able to modify your personal information on-line at any time.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Website Errors and Omissions

While our goal is an error-free website, we cannot guarantee that material, images or content is accurate or complete This includes price information and product specifications. If we discover a pricing error, it will be corrected on our systems, and the corrected price will apply to your order.

We reserve the right to revoke any stated offer, to update content and material on our site and to correct any errors, inaccuracies or omissions at any time without notice.

We reserve the right to refuse or cancel any order containing any submitted error or inaccuracy. This may happen after the order has been submitted, and whether or not the order has been confirmed or your payment method has been charged.

If your order is canceled after payment has been processed, we will issue a full refund to the original method of payment tendered.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name	Cookie Description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.